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Cabin Crew Training  

Cabin Crews are members of an aircrew employed by airlines primarily to ensure the safety and comfort of passengers aboard on commercial flights or on business jet aircraft. Cabin crew is a term that is most commonly used for the crew on an airplane and Cabin crew are all of the team members on the flight, apart from anyone involved in flying the airplane and also the undercover police that may also be present on the flight for your safety. The role of an air cabin crew member is to provide excellent customer service to passengers while ensuring their comfort and safety throughout the flight.

Cabin crews are fully trained in first aid and in what to do in all situations of crash, loss of cabin pressure, accident or illness of a passenger. Cabin crew ensures that all emergency equipment is in working order prior to take off and that there are enough supplies for passengers. They also help passengers to board the plane and give a demonstration of safety procedures and equipment. Cabin crews are also known as Flight attendants, stewards, stewardesses, air hosts/hostesses, cabin attendants.

Cabin crew training covers several topics, each of which deals with technical or non-technical aspects of the aircraft. Beginning with the history of aviation, the candidates are made to learn In-flight Service, Passenger Handling, Passenger psychology, Service of meals on the Aircraft, the art of conversation, Transactional Analysis, Emergency Evacuation System, Personal Grooming and Hygiene, First Aid, Confidence Building, Handling of visually impaired passengers, Making announcements, Emergency demonstration etc.

Some Typical work activities of Cabin Crew

Attending a pre-flight briefing, during which air cabin crew are assigned their working positions for the upcoming flight. Crew are also informed of flight details, the schedule and if there are passengers with any special requirements, such as diabetic passengers, passengers in wheelchairs or the number of infants on board.

Carrying out pre-flight duties, including checking the safety equipment, ensuring the aircraft is clean and tidy, ensuring that information in the seat pockets is up to date and that all meals and stock are on board.

Welcoming passengers on board and directing them to their seats, informing passengers of the aircraft safety procedures and ensuring that all hand luggage is securely stored away.

Checking all passenger seat belts and galleys are secured prior to take-off.

Making announcements on behalf of the pilot and answering passenger questions during the flight.

Serving meals and refreshments to passengers.

Ensuring passengers disembark safely at the end of a flight and checking that there is no luggage left in the overhead lockers.

Completing paperwork, including writing a flight report.


Qualifications of Cabin Crew/ Air Hostess

1. Minimum age 21 years

2. Minimum height of 157.5 centimeters

3. Educated to a minimum level of accredited secondary education or equivalent

4. One must be unmarried, with normal eyesight of 6/6 uncorrected vision in each eye   Fluency in English, Hindi, and knowledge of an international language is an added     advantage

5. Excellent personal presentation, style and image

6. Strong interpersonal and communication skills


Courses and Eligibility

1. Student must pass higher secondary education or 10+2 with any subjects to get admission     into bachelor’s degree program.

2. Diploma in Hotel Management or Tourism Management.

3. Degree in Hotel Management or Tourism Management.



Graduates in this field are employed in private owned domestic and international airlines namely Sahara, Singapore airlines, Jet Airways etc. and government air services like Air India and Indian Airlines. Most airline offices are looking to increase their fleet and there is a demand for air hostesses.

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